Shipping & returns
Orders are normally dispatched within 2-3 business days from our studio in West London.
How long does shipping take?
Orders are normally dispatched within 2-3 business days, but during busy times (holiday season, sales etc) there may be delays of up to 3 business days. If for any reason there is an issue or we are unable to fulfil your order, we will contact you to let you know.
UK: 2 business days once dispatched
EU: 3-7 business days once dispatched
WORLDWIDE: 7-14 business days once dispatched
Unfortunately, we cannot promise your package will arrive by a certain date, but please know that we do our best to get everything to you ASAP.
You will receive a shipping confirmation email once your order has shipped.
Where do you ship?
Everywhere! We're based in London and ship internationally.
How much does shipping cost?
Royal Mail 2nd Class: £1.00
Royal Mail Tracked: £3.50
International Standard: £5.00
International Tracked: £8.50
International Tracked: £9.50
Rest of world
International Standard: £6.00
International Tracked: £9.50
Tracking my package
Once your order is dispatched, you'll receive an email with a link to track your package.
A tracking number will only be provided if you've selected 'tracked shipping' at checkout.
How will my order be sent?
All orders are sent from London, UK using Royal Mail.
If you're outside of the UK, the order will then be taken over by your local post office service.
Customs & Duties
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates. Alternatively, you can choose to pay in the currency of your choice using our currency drop down menu.
What is your return policy?
If you are unhappy with the item you ordered, we are happy to exchange or refund the item within 30 days of your order. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item.
Where is my order confirmation?
As soon as you place an order, you will receive an email confirmation via the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and double check you entered your email address properly. If you still haven’t received it after 24 hours please email firstname.lastname@example.org
My order is running late
Infrequently, orders run late. If your order is taking a lot longer than our shipping window suggests, please reach out here.
Please note: We make no promises that an order will be delivered by a specific date.
My order has been 'Returned to Sender'
Sometimes things go wrong and a package needs to be returned to us.
In instances where the shipping label has been damaged, we will send out a replacement once the order has returned to us.
If the issue is marked as 'no such address' we can refund you for your order minus the shipping fee.
I've received an incorrect item or something is missing in my order, what should i do?
We aim to get your order right every time but mistakes occasionally happen. If the item you received is not what you originally ordered or is faulty, please email email@example.com