We ship worldwide! Our warehouse is based in Melbourne, Australia and we ship internationally.

All orders are sent from our warehouse in Melbourne, Australia.

• Australia & New Zealand orders are shipped via Australia Post.
  
• All international orders (outside Australia & New Zealand) are shipped via FedEx Express.
  

You’ll receive a tracking link with every order so you can follow its journey from dispatch to delivery.

Orders are normally dispatched within 1-3 business days from our warehouse in Melbourne, Australia.

During busy periods, such as holiday seasons or sales, dispatch may be delayed.

If there are any issues or we are unable to fulfil your order, we will contact you promptly.

Below are estimated delivery times once dispatched.

Australia & New Zealand:

STANDARD SHIPPING

• Aus: 3-7 business days
• NZ: 5-10 business days

EXPRESS SHIPPING

• Aus: 2-5 business days
• NZ: 4-7 business days

International:

FEDEX EXPRESS

• 2-5 business days

While we cannot guarantee delivery by a specific date, please rest assured that we do our very best to get your order to you as quickly as possible.

All prices are listed in AUD. Be sure to check our top banner - we often offer free shipping when your order exceeds a certain amount!

Australia
Standard: $14.00
Express: $18.00

NZ
Standard (tracked): $19.00
Express (tracked): $24.00

USA & Canada:
Fed Ex Express: $34.00

UK:
Fed Ex Express: $32.00

EU:
Fed Ex Express: $34.00

Asia:
Fed Ex Express: $34.00

Rest of world:
Fed Ex Express: $45.00

Once your order is dispatched, you'll receive an email with a tracking link so you can follow your its journey.

If you haven’t received this email, please check your junk or spam folder. If it’s still not there, don’t worry - just email us at hello@scoutshonour.net and we’ll be happy to help.

Customs and duties apply to purchases made from outside your country, and the exact charges vary by location. Depending on your order value, you may not be charged any customs or duties at all.

With support from Shopify, we calculate these fees for you at checkout - so your order arrives with no unexpected costs.

Please note, this information is provided based on Shopify’s current guidance.

All prices listed on our site are in AUD, and charged in AUD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates.

Alternatively, you can choose to pay in the currency of your choice using our currency drop down menu. 

If you are unhappy with the item you ordered, we are happy to exchange or refund the item within 30 days of your order.

Please return your item to the address provided below. We recommend sending your return securely packaged and via a tracked postal service.

Scout's Honour Returns
222-224 Discovery Road
Dandenong South, 3175
VIC, Australia

We aim to get your order right every time but mistakes occasionally happen. If the item you received is not what you originally ordered or is faulty, please email hello@scoutshonour.net

As soon as you place an order, you will receive an email confirmation via the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and double check you entered your email address properly. If you still haven’t received it after 24 hours please email hello@scoutshonour.net

Infrequently, orders run late. If your order is taking a lot longer than our shipping window suggests, please reach out here.

Please note: We make no promises that an order will be delivered by a specific date.

Sometimes things go wrong and a package needs to be returned to us.

In instances where the shipping label has been damaged, we will send out a replacement once the order has returned to us.

If the issue is marked as "no such address" or arises from circumstances beyond our control, we can issue a refund for your order, excluding the shipping fee.

If you believe your order may have been lost in transit, please don’t hesitate to reach out. In most cases, delays occur due to factors beyond our control, and the parcel is simply running late.

However, if your order has been marked as "Delivered" by your local postal service and you have not received it, we recommend contacting your local post office directly. Unfortunately, as the parcel is confirmed delivered, we are unable to assist further, as the issue lies between you and your postal service.