Orders are normally dispatched within 2-3 business days, but during busy times (holiday season, sales etc) there may be delays of up to 3 business days. If for any reason there is an issue or we are unable to fulfil your order, we will contact you to let you know.

UK: 2 business days once dispatched

EU: 3-7 business days once dispatched

WORLDWIDE: 7-14 business days once dispatched

Unfortunately, we cannot promise your package will arrive by a certain date, but please know that we do our best to get everything to you ASAP.

You will receive a shipping confirmation email once your order has shipped.

We're based in England, UK and ship internationally.

Due to updated GPSR regulations, we are temporarily unable to accept orders from the EU and NI.

United Kingdom
Royal Mail Tracked: £2.70

Europe
International Tracked: £9.50

Rest of world
International Tracked: £10.60

Once your order is dispatched, you'll receive an email with a link to track your package.

A tracking number will only be provided if you've selected 'tracked shipping' at checkout.

All orders are sent from London, UK using Royal Mail. 

If you're outside of the UK, the order will then be taken over by your local post office service.

We cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates. Alternatively, you can choose to pay in the currency of your choice using our currency drop down menu. 

If you are unhappy with the item you ordered, we are happy to exchange or refund the item within 30 days of your order. Simply ship the item back to us with a note about the return or exchange and we will refund or exchange the item.

Refunds cannot be issued for items or orders that are not returned to our warehouse.

As soon as you place an order, you will receive an email confirmation via the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and double check you entered your email address properly. If you still haven’t received it after 24 hours please email hello@scoutshonour.net

Infrequently, orders run late. If your order is taking a lot longer than our shipping window suggests, please reach out here.

Please note: We make no promises that an order will be delivered by a specific date.

Sometimes things go wrong and a package needs to be returned to us.

In instances where the shipping label has been damaged, we will send out a replacement once the order has returned to us.

If the issue is marked as "no such address" or arises from circumstances beyond our control, we can issue a refund for your order, excluding the shipping fee.

If you believe your order may have been lost in transit, please don’t hesitate to reach out. In most cases, delays occur due to factors beyond our control, and the parcel is simply running late.

However, if your order has been marked as "Delivered" by your local postal service and you have not received it, we recommend contacting your local post office directly. Unfortunately, as the parcel is confirmed delivered, we are unable to assist further, as the issue lies between you and your postal service.

We aim to get your order right every time but mistakes occasionally happen. If the item you received is not what you originally ordered or is faulty, please email hello@scoutshonour.net